Thank you for choosing Community Credentials LLC for your access control needs. We stand behind the quality of our products and offer a warranty to ensure your satisfaction. Please read the following warranty policy for important information regarding coverage, claims, limitations, and more.

Coverage and Duration:

• Our products are covered by a limited warranty against defects in materials and workmanship.
• The duration of the warranty varies depending on the specific product and is specified in the product documentation or on our website.

Warranty Claim Process:

1. Contact Us: If you believe your product is defective and eligible for warranty coverage, please contact our customer service team immediately.
2. Provide Details: Provide details about the issue, including your order number, product model, and a description of the defect.
3. Evaluation: Our team will evaluate the warranty claim and may request additional information or evidence, such as photos or videos of the defect.
4. Resolution: If the defect is confirmed to be covered by the warranty, we will provide a replacement product or offer a repair solution, depending on the nature of the issue.
5. Shipping: If a replacement product is required, we will arrange for shipping of the replacement at no additional cost to you.

Exclusions and Limitations:

• The warranty does not cover normal wear and tear, misuse, abuse, accidents, unauthorized modifications, or improper installation/use of the product.
• Damage caused by acts of nature (e.g., fire, flood, lightning) or external factors beyond our control is not covered under the warranty.
• Any tampering with or removal of serial numbers, labels, or product markings voids the warranty.

Third-Party Products:

• Some products sold by Community Credentials LLC may include warranties provided by third-party manufacturers. Please refer to the specific product documentation or contact us for details about third-party warranties.

Non-Warranty Repairs:

• For issues not covered by the warranty or for products outside the warranty period, we offer repair services at reasonable rates. Please contact us for more information about non-warranty repairs.

Customer Responsibilities:

• It is the customer’s responsibility to properly use, install, and maintain the product according to the manufacturer’s instructions and guidelines.
• Customers are responsible for any shipping costs associated with returning products for warranty evaluation, unless otherwise specified.

Contact Information:

• If you have any questions or need to file a warranty claim, please contact our customer service team.
• You can reach us via email at communitycredentials@gmail.com or by phone at (678) 896-6276. Our customer service hours are [Operating Hours].

Thank you for choosing Community Credentials LLC. We value your trust and are committed to providing you with quality products and excellent service.